Highland Calf Christmas Tee

To start a return, please visit our return portal here

We have a 15-day return policy, which means you have 15 days after receiving your item to return the product to the below address: (If the item is not received at below address within the 15 business days, then the item will not be accepted for a return.)

The Rustic C, PO Box 751, La Vernia, TX 78121

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, visit our return portal here  Do not contact us on social media for returns or damages and issues.

The purchaser (customer) is responsible for the return shipping cost. Once the returned item is received at the above address, The Rustic C will issue a store credit only in the amount that was paid for the returned item only.  Shipping costs will not be reimbursed to the purchaser.  Please note that the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Please allow up to 7 days after the returned item is received at above address to receive the store credit. We do not offer refunds, we only offer a store credit.

If shoes are returned with the shoe box as the shipping box, the purchaser will not receive a store credit as the shoe box is considered part of the merchandise. Please return shoes and their shoe boxes mailed in a separate box or poly mailer to be eligible for the store credit.

You can always contact us for any return questions at therusticc@yahoo.com. 

Damages and issues
Please inspect your order upon reception and contact us within 3 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Do not contact us on social media for returns or damages and issues.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.  Site wide store sales are considered final sale.

Exchanges
We now offer exchanges through our Return Portal!

Refunds
We do not offer refunds, we offer Store Credit only.  Store credit does not expire and can be used toward any purchase on our website.

Please contact us for any questions: therusticc@yahoo.com